1. Agreement
These Terms of Service ("Terms") govern your access to and use of cresthq.agency (the "Site") and the services provided by Score Digital LLC, operating as Crest ("Crest", "we", "us"). By using the Site or engaging us, you agree to these Terms.
If you don't agree, please don't use the Site. If you are accepting these Terms on behalf of a company, you confirm that you have the authority to bind that company.
2. The services we provide
Crest provides marketing services to SaaS and software companies, including:
- Digital presence and review-site management
- SEO and AI search optimisation (AEO)
- Affiliate and referral program infrastructure
- Creator distribution and UGC pipelines
- Strategic advice and audit work related to the above
Each client engagement is governed by a separate statement of work or order form that sets out specific deliverables, timelines, and fees. Where these Terms conflict with a signed statement of work, the statement of work controls.
3. Use of this Site
You may use the Site for personal and business research. You may not:
- Use it for unlawful purposes
- Scrape it at a volume that disrupts service for other users
- Reverse-engineer, decompile, or attempt to access non-public parts of the Site
- Use our content to train AI models without our written permission
- Frame the Site, or present it as your own
- Probe, scan, or test the vulnerability of any part of the Site without prior authorisation
4. Account, communications, and acceptable use
If you create an account, schedule a call, or contact us via the Site, you agree to provide accurate information and to keep your contact details current. We may communicate with you via email about scheduling, deliverables, billing, and service notifications. Marketing emails are sent only with consent and can be unsubscribed from at any time.
You agree not to use our communication channels to harass any member of our team or to send unlawful, threatening, defamatory, or otherwise objectionable content.
5. Fees and payment
5.1 Pricing
Service fees are set out in the applicable statement of work. Most of our engagements are fixed-fee 60-day pilots, with the fee, payment schedule, and any pass-through costs documented before work begins.
5.2 Invoicing
Unless otherwise agreed, invoices are payable within 14 days of receipt. We accept wire, ACH, and credit card payments. Card payments may incur a small processing fee passed through at cost.
5.3 Late payment
Overdue invoices may accrue interest at 1.5% per month (or the highest rate permitted by applicable law, whichever is lower). We reserve the right to pause work on an engagement until past-due amounts are settled. We will give you at least 7 days' notice before pausing.
5.4 Pass-through costs
Some engagements require third-party tool subscriptions (e.g. SEO software, affiliate platforms) or direct payments (e.g. creator fees, affiliate commissions). These are invoiced at cost without markup and are billed separately. All such costs are flagged in advance.
5.5 Refunds
Fees are non-refundable once work has commenced. Where we materially fail to deliver agreed scope, we will offer remediation — typically extended work at no additional cost — rather than a refund.
6. Intellectual property
6.1 Site and our materials
The Site, our methodology, frameworks, templates, and all original content we publish are owned by Crest. You may reference them for personal or internal business use with appropriate attribution, but you may not republish, sell, or reproduce them at scale without our written permission.
6.2 Client deliverables
Unless your statement of work says otherwise, ownership of deliverables created specifically for you transfers to you upon full payment. We retain a non-exclusive right to use anonymised learnings, performance data, and case-study material (with your prior approval before publication).
6.3 Pre-existing materials
Our pre-existing tools, frameworks, internal templates, and dashboards remain ours. Where these are used to deliver client work, you receive a perpetual, non-exclusive licence to continue using the outputs after the engagement ends.
6.4 Your materials
Content, data, brand assets, and access credentials you provide remain yours. You grant us a limited licence to use them solely to deliver the agreed services.
7. Confidentiality
Each party agrees to keep confidential any non-public information shared by the other during an engagement. This obligation survives termination for three years. Confidential information does not include information that is independently developed, lawfully received from a third party, or required to be disclosed by law.
8. Warranties and disclaimers
We provide services with reasonable care and skill consistent with industry standards. We do not guarantee specific results. Search rankings, organic traffic, affiliate revenue, and creator performance depend on many factors outside our control, including search engine algorithms, market conditions, and your product's own positioning.
Except for the warranty above, the Site and services are provided "as is" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising from these Terms or any engagement.
Our total aggregate liability under these Terms or any engagement will not exceed the fees actually paid to us in the 6 months preceding the event giving rise to the liability.
Nothing in this section limits liability that cannot legally be limited (for example, gross negligence, wilful misconduct, or fraud).
10. Indemnification
Each party agrees to defend, indemnify, and hold the other harmless from third-party claims arising out of (i) breach of these Terms, (ii) infringement of intellectual property rights, or (iii) violation of applicable law. The indemnifying party must be promptly notified of the claim and given control of the defence.
11. Termination
Either party may terminate an engagement for material breach, with 14 days' written notice and an opportunity to cure. Either party may also terminate for convenience as set out in the applicable statement of work.
Upon termination: (a) you pay for work performed up to the termination date, (b) we deliver work-in-progress in its current state, and (c) confidentiality, IP, and limitation-of-liability provisions survive.
12. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising under these Terms, except that either party may seek injunctive relief in any competent court to protect intellectual property or confidentiality.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be flagged at the top of this page for at least 30 days before they take effect. Continued use of the Site or services after the effective date constitutes acceptance of the updated Terms.
14. Miscellaneous
- Entire agreement: these Terms, together with any statement of work, are the complete agreement between the parties on the subject.
- Severability: if any provision is held unenforceable, the remaining provisions stay in effect.
- Waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
- Assignment: neither party may assign these Terms without the other's written consent, except to a successor in interest in a merger or acquisition.
- Notices: all formal notices must be sent in writing to legal@cresthq.agency or to the postal address provided on request.
15. Contact
Questions about these Terms: legal@cresthq.agency.