Reputation & Reviews
Prospects compare your star rating and review count to competitors' before they ever call. We systematize how reviews come in across Google, Yelp, and the directories that matter for your industry — plus monitoring and response so your reputation always works for you.
The Opportunity
Local prospects rarely convert from a cold website visit. They scan Google reviews, check Yelp, look up your industry-specific directory — and decide. If your star rating or volume looks weaker than the competitor next door, you lose the booking.
Reviews are now the second-strongest ranking signal for the Google map pack — and the single biggest filter prospects apply before they ever pick up the phone.
Even 50 great reviews from two years ago don't help if your last one is six months old. Velocity matters as much as volume — fresh reviews signal a fresh, active business.
For local service businesses, a half-star bump in average rating directly correlates with measurable revenue — because the call/booking conversion rate moves with it.
Our Process
Four clear stages from "outgunned on review count" to a steady stream of fresh, high-rated social proof — with almost no ongoing effort from your team.
We benchmark your current review profile — count, recency, rating, and platform spread — against the top three competitors in your service area. You see exactly where the trust gap is and what's driving it.
We set up automated review requests timed to the moment customer satisfaction peaks — typically right after a visit or successful service. Smart routing sends each request to the platform that matters most for your industry.
We watch every platform daily. New reviews trigger alerts; we draft responses for your approval (or auto-send if you prefer). Negative reviews get a defined escalation playbook so they're handled fast and don't fester.
We keep review velocity high, refresh request templates, add new directories as they become relevant, and send a monthly scorecard showing rating, volume, and how you compare to the competitor next door.
Coverage
We cover the universal sites everyone uses plus the industry-specific directories that quietly drive a huge share of trust checks in your category.
What's Included
One fixed fee covers setup, launch, and ongoing management for the full 60-day pilot.
Client Result
"We went from 18 Google reviews and a 4.2 average to 240 reviews and a 4.8 in six months. Our cost per new customer from ads dropped because the trust signal does half the work now."
FAQ
It depends on your customer volume — but most businesses see 3–5x their previous monthly review pace within the first 30 days of the request system going live. The trick isn't begging for reviews; it's asking the right person at the right moment with one tap to leave the review.
Three things. First, response — every negative review gets a calm, professional reply within 24 hours that protects your reputation in front of future readers. Second, root-cause flagging — recurring complaints (wait times, billing confusion) get surfaced to you so you can fix the underlying issue. Third, legitimate removal — when a review violates Google's or Yelp's policies (fake, off-topic, conflict of interest), we file the takedown.
Yes. For industries with privacy or advertising rules — HIPAA for healthcare, bar advertising rules for legal, etc. — we tune the review request and response templates to stay compliant. We never ask customers to disclose information they shouldn't, and our response protocols avoid public acknowledgments that would create regulatory issues. If your industry has rules, we adapt to them.
No. The review request system integrates with most modern scheduling and CRM platforms — and where there's no native integration, we can trigger requests from a simple CSV upload or via Zapier. We adapt to your workflow, not the other way around.
Yes, and we've handled this. Two parallel tracks: (1) flag and document the suspicious reviews for Google takedown with full evidence, and (2) immediately accelerate legitimate review velocity so that even if a few fakes stick, your average rebounds within weeks. Most clients in this situation are back above 4.5 stars in 30–45 days.